Real-Time Payments.
Global Reach. Any Method.

Focus on the science, not the accounts.

Streamline participant compensation with prepaid debit cards and and direct payments through an easy-to-use, automated platform—participants are paid quickly, securely, and transparently.

NATIVELY INTEGRATES WITH:

EDC
CTMS

LATEST UPDATES

Major Release Coming November 2025!

We’re going Global with the ultimate participant payment flexibility. Stay tuned launching in November 2025.

Participant Payments for Clinical Trials - Sitero

Why Mentor Participant Payments?

  • Sophisticated turnkey subject reimbursement solution.

  • Secure interface that reflects a user’s assigned security roles and permissions.

  • Physical debit cards with a virtual card option.

  • Patient Portal for 24/7 access to card fund details.

  • Instant electronic funds transfer to participant’s bank account for EU and ROW global reimbursements.

Mentor Participant Payments Key Metrics

30+ CLIENTS | 500+ STUDIES | 10,000+ PARTICIPANTS | 65+ COUNTRIES SERVED

SPEED

Mentor Participant Payments Key Metrics

>1 MIN
Participant Funding

COST

20%

DECREASE
in Administrative Costs

TIME

30%

DECREASE
in Start-Up Timelines vs Industry Average

QUALITY

100%

REMOVAL
of Manual Payment at the Site

DATA

100%

GUARANTEE
for Transparent Real-Time Reportability

Mentor Participant Payments Features

Deliver fast, flexible, and fully trackable payments for every participant activity. With 100% digital workflows and real-time transparency, managing reimbursements has never been easier.

100% Digital Trackable Payments

Total Transparency in Reporting to the Cent

Linked Payments by Participant

Flexible and Trackable Reimbursement for all Patient Activities

Global Payments

Key Differentiators

Mentor Participant Payments eliminates manual processes and puts speed, compliance, and control at your fingertips—with instant access to funds, global payout options, and participant-first tools.

Participant Payments Sitero

  • Role-based user access.

  • PII not stored in the Sitero database.

  • Debit card with virtual card option for participants in US sites.

  • Electronic funds transfer option for EU and ROW sites.

  • Allow patients to view transactions and debit card balance via patient portal.

  • Immediate access to funds in debit card. No waiting on sponsors to first send money to site.

  • Lost or stolen card support.

Participant Payments Accelerated Implementation

From site setup to participant onboarding, our implementation team helps you launch quickly and confidently—no matter where your study takes place.

Participant Payment Timeline - Clinical Trial Services Sitero

Testimonial

“Using Sitero’s Mentor Participant Payments platform has made a huge difference. Participants now receive payments instantly which has helped reduce complaints and improve retention. The automated process saves our coordinators a lot of time and removes the hassle from manual tracking. It’s now a streamlined experience for both staff and participants. I would highly recommend this payments platform!”

Clinical Finance Manager

Payments Resources

Check out our blogs and case studies for insights into improving patient experience through seamless reimbursement. More resources are on the way.